Revisions for EA/Dice screwed me over.

I pre-ordered a hard copy, Limited Edition version of the game that is supposed to come with B2K access (it even says it does on the cover) however whenever I try to join a new map It tells me I need to buy the expansion pack. I contacted EA support (after waiting for 55 minutes to actually reach someone) and this is what happened:
you:
Hello
Gautam:
Thanks for contacting EA Help! My name is Gautam how may I help you?
you:
Hi, I pre-ordered a hard copy of the game (for PC) which is the limited edition version that is supposed to give me access to the Back to Karkand expansion pack. However, whenever I try to join a server for B2K it shows a popup saying that I still need to buy it
you:
I have the cover/ serial key in front of me now
you:
and yes it says limited edition on the box and has the orange triangle in top left corner stating that it includes access to Karkand
Gautam:
Please provide me your mail id.
you:
*******
Gautam:
May I please have your first and last name?
you:
*******
Gautam:
Which platform (Xbox 360, PC, PS3) are you playing the game on?
you:
PC
Gautam:
But in our database it is showing that you have a standard edition of the game.
Gautam:
Because you have Standard edition of the game and it is available to Limited edition only.
Gautam:
So you need to buy this map if you want this map.
you:
Well I have the cover in front of me right now. It even came with a slip that says “Your Battlefield 3 Limited Edition serial key entitles you to the upcoming expansion pack at no extra charge. You will be notified in-game when Back To Karkand becomes available.”
you:
I can even send you a photo of it if you like?
you:
I mean how else can I prove this?
you:
I have the Limited Edition
you:
It says in big letters on the cover right in front of me
Gautam:
I don’t want that.
you:
So what are we going to do about this?
Gautam:
You need to purchase the map if you want to play with that map.
you:
but I have the Limited Edition that gives me access to Karkand
you:
so I do not have to pay for the map because I should already have access
you:
I met someone through the forums who had the exact same problem as me and he got it sorted through EA support
you:
his whole convo is right here http://battlelog.battlefield.com/bf3/forum/threadview/2832654489517186897/
you:
are you still there?
Gautam:
Please try to understand I can’t help you as our database has some other version showing on your account.
you:
but I have the Limited Edition, I am not going to pay for something I should already have access to
Gautam:
If you need help with anything else, please feel free to contact us anytime!
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