EA Fucked Up Again.
So those who don’t know, I bought FIFA 13 the other week (March the 26th).
I’ve played like 3 offline games against the AI.
Just received an email from EA saying my account has been permanently banned for breach of TOS.
First thought it was a phishing spam email, but I logged in and sure enough, it’s true.
Fuck you EA.
Yet another reason to stay clear from these guys I think.
[/pissedoff]
[/rant]
Comments
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That’s shit somtin. Screw ea
Look at the bright side?
At least you didn’t pay $80 bucks for it? Wait, you bought it for $15 right? But yes… They are shit. Just remember, gotta love dem Indie games ;)
In total I spent like $45 on
In total I spent like $45 on it, it was a bit more here then Australia, and I also had to pay shipping which for some reason was like $10
To EA:
Greetings,
I bought FIFA 13 on march 26th while it was on sale at mightyape.co.nz
I have played a few offline games against bots (3 or 4 games) and that’s it as I don’t really have the time for gaming because of university.
I have never played online. (I haven’t even figured out how to yet)
But now, I have received an email saying that my account is in violation of your Terms and Service! No specific infractions were mentioned and because of the fact that I haven’t even played online yet, this is completely unjust and unfair.
I request that this permanent ban be lifted from my account.
Looking forward to a haste response.
A pissed off and disgruntled customer,
Christian Wright
thats so vans!
The whole lack of specifics and decent reasons. You’ll probably get a shit, late incoherent response!
ad the game probably sucks!?
so typical of EA…
Fuck YOU Ea!
I hope their NEW CEO makes the world a better place!
Indie Games
And yeah, Sanga’s right. Indie games rock! :D
Lack of specifics
Lack of specifics is what pissed me off. Here’s their email.
“Dear Customer,
We are contacting you to notify you that we have found your FIFA 13 account, to be in violation of our Terms of Service..
After completing an investigation we have identified that your account performed a number of actions outside of our normal in-game parameters, and upon further investigation we have detected a pattern of play that provides an unfair advantage over other players.
We have permanently blocked your access to the On-line portion of your FIFA 13 Game.
Such action is reserved for the most serious breaches of our Terms of Service, but can also be applied in cases where an account has accumulated a number of violations over a period of time.
Should you wish to review our Terms of Service they can be found here:
http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
Thank you for your understanding in this matter.
Yours sincerely,
EA Customer Service”
Tweet
up a storm… That’s bullshit.
Well...
Tell em’ to knick off. INDIE GAMES!
tweet
that shit to @JimStirling
I don’t have twitter, but if
I don’t have twitter, but if anyone would like to, go for it. :)
Maybe I should send them another email, tell them to forget about reactivating my account, just remove my fifa 13 access and refund me the game.
Fan fucking tastic.
Thank you for contacting us regarding the action that has been taken on your account.
Having completed a thorough investigation into your account and the complaint that you have made, we must advise that your account was actioned correctly, in full compliance with our policies and procedures.
Following our review into the actions taken on your account we wish to confirm that we shall not be removing this ban from your account, nor will we be pursuing this issue any further at this time.
Thank you for bringing this matter to our attention. As a valued customer, your feedback is very important to us.
Yours sincerely,
Eithna
EA Customer Service
EA.com Customer Relations
And my reply.
I am not at all happy about this response.
I have absolutely no idea about what clause of the ToS I have infringed upon.
It seems to me I have been sent a cookie cutter, copy & paste reply.
“Thank you for bringing this matter to our attention. As a valued customer, your feedback is very important to us.”
I feel as if I’m simply being lied to. I do not feel valued at all, in fact, I simply feel downright insulted.
Please advise as to the clause of the ToS that I have infringed, and also the particular incident.
If I do not receive an adequate response, I will be ringing your call centers on Monday morning.
Regards,
Christian Wright
I wasn't going to...
But that reply has really pissed me off.
Here it is.
https://twitter.com/ChinWright/status/323104687664533504
Update!
After being on the phone with them for 1 hour and 29 minutes, my account’s password and recovery questions have been reset, and my account secured. (Turns out my account was hacked. I have 193 hours of FIFA 13 game time lol)
Sent off another email to EA’s account disputes, now awaiting an email.
Phew, 3:40AM, time to sleep. Night IPX.
193 hours!
The hacker was busy with your account
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